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I have an Iphone7S. When walking in my neighborhood and

Customer Question
I have an Iphone7S...

I have an Iphone7S. When walking in my neighborhood and listening to music via earphones, the music stops and the screen freezes after a short time of listening. Later sound returns. Help as to what to do

Technician's Assistant: When did you last charge your phone?

Daily

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

You mean shutting down the phone?

Submitted: 11 months ago.Category: Mac
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Answered in 15 minutes by:
8/1/2017
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,113
Experience: Working and Troubleshooting in MAC.
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago

Do you faced that problem only once?

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Customer reply replied 11 months ago
No daily
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago

Do you hear songs from iTunes?

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Customer reply replied 11 months ago
other sources
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago

Do you face the same problem from every source?

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Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago

Can you watch videos without any problem?

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Customer reply replied 11 months ago
I don't know I don't watch videos while walking
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago

Do you not use the phone except while walking?

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Customer reply replied 11 months ago
No use it for other things the problem
Only happens when walking and listening to music
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago

Ok, so when you are not walking, you do not face this problem, correct?

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Customer reply replied 11 months ago
Correct
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 11 months ago

Do you keep the phone in your pocket while walking?

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