How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I received a message saying my apple account has been closed

Customer Question

I received a message saying my apple account has been closed down and I am to call(###) ###-#### I s this a legitimate Apple number
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: should I call this number Is it really Apple
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I am sorry this has happened to you. This is a popular scam that has been going on. Apple does not call customers regarding issues with computers Please DO NOT call or let them have access to your computer, as they are probably installing spyware and other malicious items. Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx

Let me know if you need further assistance

Thank you

Expert:  Mr.Med replied 2 months ago.

Do you still need help please?