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My home button is not working and i would like to change my…

Customer Question
My home button is...

My home button is not working and i would like to change my apple password.

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure maybe a year ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No not sure how to do that

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

I spoke with an Apple tech in Sydney,N.S.today and he told me about the replacement policy so I plan to bring it to him in a day or so but forgot my password.

Submitted: 11 months ago.Category: Mac
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Answered in 1 minute by:
8/1/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
ready
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Have you been on the Apple Password ***** website?

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