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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My home button is not working and i would like to change my

Customer Question

my home button is not working and i would like to change my apple password.
JA: When did you last change your password ***** Apple ID?
Customer: Not sure maybe a year ago
JA: Did you try resetting through Apple's online account reset tool?
Customer: No not sure how to do that
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I spoke with an Apple tech in Sydney,N.S.today and he told me about the replacement policy so I plan to bring it to him in a day or so but forgot my password.
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
ready
Expert:  Kris R replied 2 months ago.

Have you been on the Apple Password ***** website?