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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My wife has Parkinson"s disease and has really messed up her

Customer Question

My wife has Parkinson"s disease and has really messed up her phone with different usernames and passwords for apple, itunes, google, gmail icloud, etc. I would like to remove all past information and start over with new accounts.
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: removing accounts and adding new
JA: Anything else you want the Mac expert to know before I connect you?
Customer: actually this is for an iphone and ipad
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
Okay
Expert:  Kris R replied 2 months ago.

Would this be email accounts and icloud accounts?

Customer: replied 2 months ago.
no,
Expert:  Kris R replied 2 months ago.

What accounts?

Customer: replied 2 months ago.
my wife's iPhone & ipad
Customer: replied 2 months ago.
no thanks
Expert:  Kris R replied 2 months ago.

OK so the email and iCloud accounts need to be removed thats all.

Would you like me to go over this?