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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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It's getting stuck at the start up login, No. How do I do

Customer Question

Hello. It's getting stuck at the start up login
JA: Have you tried having password ***** directions emailed to you?
Customer: No. How do I do tgis?
JA: What's the model and Operating System (OS) of your device?
Customer: A1534 MACBOOK SIERRA
JA: When did you purchase your MacBook? What troubleshooting have you tried?
Customer: bought a year ago. Have tried repair disk utility, reinstall os
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Have now backed up to an external hard drive
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there an welcome

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Tell me if it then starts please.