My grandson set up my tablet with his icloud
ID and a password ***** three years ago,it worked fine until about a week ago when he hit find my phone now my tablet doesn't work it needs an ID and Password, and he doesn't remember it.How do I set up an account that I will be able to use my own tablet?
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: I am not shur I won it.All I know is it has an apple simble and a iPad on the back and with it locked I can't get into it to find out.
JA: Have you installed any updates recently?
Customer: no.what updates?
JA: What troubleshooting have you tried?
Customer: Icalled my grandson and ask him to go find my phone select all devices to open list linked to the account select device that your removing.Click remove from account. I shut off device for about an hour turned it back on and it still is locked.I tried calling my grandson has no answer.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no.Why is so hard to clear the problem.There is no way to say I forgot my password ***** ID and set a new one .