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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Mi old iPad is locked and I am unable to unlock, because

Customer Question

Mi old iPad is locked and I am unable to unlock, because either the I'd or the passw, are wrong
JA: When did you last change your password ***** Apple ID?
Customer: It's quite a while ago maybe two years!
JA: Did you try resetting through Apple's online account reset tool?
Customer: What is that? I am not very competent technically but my technician couldn't help either nor the local apple stores
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac expert to know before I connect you?
Customer: No I will be very grateful if you will be able to solve the problem
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there and welcome

Is it saying on the screen you have an activation lock on the iPad?

Please let me know