How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My phone is saying "Activation Lock". It is saying the Apple

Customer Question

My phone is saying "Activation Lock". It is saying the Apple ID and password ***** ***** I need to re-set this.
JA: When did you last change your password ***** Apple ID?
Customer: 15 minutes ago to try to re-set it
JA: Did you try resetting through Apple's online account reset tool?
Customer: yes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: The phone has not left my purse all day...
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.