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My phone is saying "Activation Lock". It is saying the Apple…

Customer Question
My phone is saying...

My phone is saying "Activation Lock". It is saying the Apple ID and password ***** ***** I need to re-set this.

Technician's Assistant: When did you last change your password ***** Apple ID?

15 minutes ago to try to re-set it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

The phone has not left my purse all day...

Submitted: 1 year ago.Category: Mac
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Answered in 5 minutes by:
7/30/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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