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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Itunes sent a update now my cucusolf won't load up please

Customer Question

itunes sent a update now my cucusolf won't load up please help
JA: What kind of computer do you have?
Customer: dell windows 7
JA: Have you installed any updates recently?
Customer: yes then i installed mac fee security then i installed your product
JA: Anything else you want the computer expert to know before I connect you?
Customer: i had a old version of itunes installed on the computer when i purchased your product and one day i turned on the computer and it updated my itune version to 12.6 now your product says itunes is not on the computer at all
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris