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Hi my name is***** me take a look at your original question so I don’t miss any details.
You had the right idea but first try this:
If that does not work then you can try to connect your iphoen to your computer with the included cable, put the phone into whats called "recovery mode", then try to back it up if it lets you. If it does not let you back up you can try to just do an update first as that will still reinstall the IOS on the phone and then if that does not work put it back into recovery mode and try restore. Restore though erases the entire phone but if you have an icloud backup or backup to itunes previously then you should be ok.
Here are the steps :
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