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Pandora says it can't connect, I don't know, I don't know,

Customer Question
Pandora says it can't...

Pandora says it can't connect

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

I don't know

Technician's Assistant: When did you last reboot?

I don't know

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

This is an iPhone.no other questions

Submitted: 1 year ago.Category: Mac
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Answered in 10 minutes by:
7/30/2017
Mac Support Specialist: Josia Hernandez,
 replied 1 year ago
Josia Hernandez
Category: Mac
Satisfied Customers: 16
Experience: OWNER at JTANOW
Verified

Hello, I will be assisting you today.

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Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

You are trying to use Pandora on your iphone and it gives you an error code?

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Customer reply replied 1 year ago
Says can't connect
Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Is that the exact error it is giving you?

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Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Can you confirm me what date and time the phone shows on the notification area?

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Customer reply replied 1 year ago
30 July 2017 04:27
Customer reply replied 1 year ago
What now
Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Normally Pandora won't connect when their is a difference in the date on the phone and the actual time or if their is a problem with the internet connection.

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Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Are you connected to a wifi or not?

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Customer reply replied 1 year ago
No
Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Lets try something, first lets uninstall Pandora.

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Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

After you do that, lets restart the iphone.

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Customer reply replied 1 year ago
How u uninstall pandora
Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Click and hold the Pandora app until a red X appears. When it does stop holding it and click the red x on top of Pandora app

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Customer reply replied 1 year ago
Pandora is working now.Am I going to be charged
Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Were you able to uninstall it and reinstall it?

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Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

Billing question would have to be for our Billing Department, I am only the technician.

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Customer reply replied 1 year ago
I clicked on it &hit was working.Didn't do anything else!
Customer reply replied 1 year ago
How can I get billing dept.?
Mac Support Specialist: Josia Hernandez,
 replied 1 year ago

You can call 1-***-***-**** any time of day or night. Or e-mail *****@******.***

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