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Josia Hernandez
Josia Hernandez,
Category: Mac
Satisfied Customers: 16
Experience:  OWNER at JTANOW
95281006
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Pandora says it can't connect, I don't know, I don't know,

Customer Question

Pandora says it can't connect
JA: What version of iTunes are you using to sync your Apple device?
Customer: I don't know
JA: When did you last reboot?
Customer: I don't know
JA: Anything else you want the Mac expert to know before I connect you?
Customer: This is an iPhone.no other questions
Submitted: 2 months ago.
Category: Mac
Expert:  Josia Hernandez replied 2 months ago.

Hello, I will be assisting you today.

Expert:  Josia Hernandez replied 2 months ago.

You are trying to use Pandora on your iphone and it gives you an error code?

Customer: replied 2 months ago.
Says can't connect
Expert:  Josia Hernandez replied 2 months ago.

Is that the exact error it is giving you?

Expert:  Josia Hernandez replied 2 months ago.

Can you confirm me what date and time the phone shows on the notification area?

Customer: replied 2 months ago.
30 July 2017 04:27
Customer: replied 2 months ago.
What now
Expert:  Josia Hernandez replied 2 months ago.

Normally Pandora won't connect when their is a difference in the date on the phone and the actual time or if their is a problem with the internet connection.

Expert:  Josia Hernandez replied 2 months ago.

Are you connected to a wifi or not?

Customer: replied 2 months ago.
No
Expert:  Josia Hernandez replied 2 months ago.

Lets try something, first lets uninstall Pandora.

Expert:  Josia Hernandez replied 2 months ago.

After you do that, lets restart the iphone.

Customer: replied 2 months ago.
How u uninstall pandora
Expert:  Josia Hernandez replied 2 months ago.

Click and hold the Pandora app until a red X appears. When it does stop holding it and click the red x on top of Pandora app

Customer: replied 2 months ago.
Pandora is working now.Am I going to be charged
Expert:  Josia Hernandez replied 2 months ago.

Were you able to uninstall it and reinstall it?

Expert:  Josia Hernandez replied 2 months ago.

Billing question would have to be for our Billing Department, I am only the technician.

Customer: replied 2 months ago.
I clicked on it &hit was working.Didn't do anything else!
Customer: replied 2 months ago.
How can I get billing dept.?
Expert:  Josia Hernandez replied 2 months ago.

You can call 1-***-***-**** any time of day or night. Or e-mail *****@******.***