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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Im having troubles starting up my iphone, iphone 7 plus I

Customer Question

Hello, im having troubles starting up my iphone
JA: What's the make/model of your device? How old is it?
Customer: iphone 7 plus I just got it today. My other one died and they gave me a new one
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its been going on for an hour or so. its stuck on iphone is disabled for 15 minutes(it does count down)
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: i tried connecting it to itunes and get this message iTunes could not connect to this iPhone. The value is missing.
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris