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I can't get online w,Facebook, I don't remember, iPad, My…

Customer Question
I can't get online...

I can't get online w,Facebook

Technician's Assistant: When did you last use the account?

I don't remember

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

IPad

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

My kids bought it for me and set it up

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Just get me going..I'm 75 and just care about Facebook,email,web and weather...

Submitted: 11 months ago.Category: Mac
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Answered in 6 minutes by:
7/30/2017
Mac Support Specialist: Russell H., Long-time Computer Expert replied 11 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,788
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
When you try to get online with Facebook, what happens, please? describe the problem a little, so that I may offer suggestions appropriate to the problem.

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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