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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Firefox can't find profile. OSX El capitan. Tried to

Customer Question

Firefox can't find profile
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: OSX El capitan
JA: Have you installed any updates recently?
Customer: NO
JA: What troubleshooting have you tried?
Customer: Tried to restart, tried to unload
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Tried to follow Mozilla advice tp start new profile
Submitted: 2 months ago.
Category: Mac
Expert:  Jason Jones replied 2 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason