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Firefox can't find profile. OSX El capitan. Tried to

Customer Question
Firefox can't find profile ...

Firefox can't find profile

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

OSX El capitan

Technician's Assistant: Have you installed any updates recently?

NO

Technician's Assistant: What troubleshooting have you tried?

Tried to restart, tried to unload

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Tried to follow Mozilla advice tp start new profile

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
7/30/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 11 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,249
Experience: Several years of supporting Mac systems.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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