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Got Great help yesterday at the Atlanta Perimeter Mall

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Got Great help yesterday...

Got Great help yesterday at the Atlanta Perimeter Mall Store... They had to do an Uninstall & Reinstall on my MacBook Pro 2011 model to both the Laptop and my external hard drive.... Most everything seems to be working but I need both Safari and Firefox..., and Firefox is not coming up on my task bar at the bottom. I "clicked" on Download for Mozilla but I'm not understanding how to bring it to my desktop? TB

Technician's Assistant: Just to clarify, how old is your MacBook Pro and what operating system are you running?

2011 and it's El Capitan

Technician's Assistant: Have you installed any updates recently?

Yes..., the technician at the Apple Store last evening was patient enough to do some updates for me, but I don't believe he changed the operating system?

Technician's Assistant: What troubleshooting have you tried?

None, as I don't consider myself knowledgeable enough?

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

That's about it..., I think if I can add Firefox to my desktop task bar.... so I will have both Safari and Firefox, I should be "good"... Thanks, TB

Submitted: 6 months ago.Category: Mac
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Answered in 8 minutes by:
7/30/2017
Mac Support Specialist: John, Computer Support Specialist replied 6 months ago
John
John, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,675
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. I apologize for the delay.

Are you able to use the finder and locate Firefox or safari ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Mike, Mac Medic
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