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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't remember my password for my phone, when i bought it

Customer Question

i can't remember my password ***** my phone
JA: When did you last reset your username and password?
Customer: when i bought it about 4 years ago
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: i dont know what to do
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no please just help me and do you have to have a lock on your phone? my daughter put the lock on
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris