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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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All of my passwords are in my notes and I can't remember my

Customer Question

all of my passwords are in my notes and I can't remember my Apple ID Password. I am the original owner of this iPhone and it keeps asking me to call the original owner and I am the original owner.
JA: When did you last reset your Apple ID or password?
Customer: I can't remember. I know my Apple ID, it's just my password ***** can't remember
JA: Have you installed any updates recently?
Customer: yes, yesterday.
JA: What troubleshooting have you tried?
Customer: I havn;t tried any all my passwords are in my notes which I can;t get
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue. To reset your Apple password, please click on the link below:

https://iforgot.apple.com/ enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Let me know the results
Thank you

Expert:  Mr.Med replied 2 months ago.

Has everything worked out please, do you still need help ?

Customer: replied 2 months ago.
I heard directly from Apple at no additional cost, they fixed it immediately so thank you but no thank you.
Expert:  Mr.Med replied 2 months ago.

I'm glad to know that the problem has been resolved

regards,