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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Its a complicated situation, but this is my last resort to

Customer Question

Its a complicated situation , but this is my last resort to try to do something about the situation at hand
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: Yesterday someone called me about a government grant , which I have been applying for. They tell me W7
JA: Have you installed any updates recently?
Customer: No,well yes, it didnt work out well either ,
JA: What troubleshooting have you tried?
Customer: Please let me explain the situation , its not about my computer
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not if I will have to explain the same thing twice
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.