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Locked up saying iTunes, not sure try to update today but it

Customer Question
locked up saying iTunes JA: When...
locked up saying iTunes
JA: When did you last update iTunes?
Customer: not sure try to update today but it just locked uo
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
7/29/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 3 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3,093
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 3 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 3 months ago
ready
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 3 months ago

Is this your phone?

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 3 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 3 months ago

Hi,I see you have requested remote assistance but this failed to go through. I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the blockRegardsKris

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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