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I recently purchased an iPhone and iPad tech person setup my
I recently purchased an iPhone and iPad tech person setup my phone and iPad I don't remember my Apple ID password ***** can I get it … read more
George Sibiya
George Sibiya
PhD
341 satisfied customers
My husband and I are on the same Apple account. I am on my
My husband and I are on the same Apple account. I am on my second iPad on this account. My husband got a new i … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,668 satisfied customers
I have an Apple iPad that was my husbands. My husband has
I have an Apple iPad that was my husbands. My husband has passed away, he had als and mainly used this iPad as an aid to his communication. I set it up for him sometime in 2016. And he passed in late … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My husband's ipad which he has had since Dec 2011, he let it
Hi! My husband's ipad which he has had since Dec 2011, he let it the battery run completely down. He charge it and now its asking for an Apple Id and Password ***** the heading Activation Lock. He has… read more
Justin Johnson
Justin Johnson
Owner
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I had a mini Ipad that I gave to someone after I had wiped
I had a mini Ipad that I gave to someone after I had wiped all my details off. On the 5th January that person tried to change the password ***** in doing this my password ***** ID was taken of off my … read more
John T. F.
John T. F.
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Two Decades Field Experience
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My husband passed away last January and I am now trying to
My husband passed away last January and I am now trying to open his IPad Pro so I can gift it to my granddaughter. However, I know his former email and password (gmail), but I don't know his Apple ID.… read more
Justin Johnson
Justin Johnson
Owner
2,938 satisfied customers
My iPhone5 apple id has been hacked. I need help to change
Hi Mike, my iPhone5 apple id has been hacked. I need help to change the apple id to another one. I don't know the password ***** it has probably been changed a lot of times by the person who hacked my… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
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Years ago when I set up my iPad I had a work email. I can't
Years ago when I set up my iPad I had a work email***@******.***. I can't remember the password. The company no longer exist and I am now retired. How can I end this email id and get my present email*… read more
Michael Quiles
Michael Quiles
Masters of Science in Managing Information Technology
13 satisfied customers
I have and IPAD THAT is asking for my pass word. My husband
I have and IPAD THAT is asking for my pass word. My husband died and the e-mail address doesn't exist now. I cant get into my i pad. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My late husband died dec. 2014. When his sons came to the house,
My late husband died dec. 2014. When his sons came to the house, they stole a number of items including an Apple Ipad. I have just discovered that messages are being sent to this Ipad and may be of a … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,668 satisfied customers
My husband decided to set up my mini i pad approx. a year
Hi my husband decided to set up my mini i pad approx. a year ago, he never gave me any details and now can't remember anything, I have not used it in the last 8 months and now urgently need to make us… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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How do I get my information off my old iPad and get my husband's
How do I get my information off my old iPad and get my husband's info on? I got a new one and gave him my old one.… read more
Ashik
Ashik
Master's Degree
9,348 satisfied customers
, I've a MBP which has a bad startup disk and wont boot.
Hi, I've a MBP which has a bad startup disk and wont boot. The catalog file has lots of missing thread records for instance. DiskWarrior can write a new file but the drive is locked. FileVault is not … read more
Mike
Mike
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Some college
8,567 satisfied customers
Hi. I gave my first gen iPad to a friend when I got a new iPad
Hi. I gave my first gen iPad to a friend when I got a new iPad and we can't load WOrd with Friends. Message is that it requires a camera. The first gen iPads don't have a camera. I don't see the older… read more
Josh
Josh
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Associate Degree
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My husband gave me an IPad as a gift and registered it in his
My husband gave me an IPad as a gift and registered it in his name. He also selected the password XXXXX the Apple store, which of course he can't remember. How can I become the owner with my own passw… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,752 satisfied customers
My husband just purchased a WOW computer with a Linux OS. I
My husband just purchased a WOW computer with a Linux OS. I have an Imac and Airport Express connected to Comcast via firewire and and altho the WOW recognizes the Airport Express it won't connect. I … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Got an Ipad in May for my b-day. Didnt set it up for a couple
Got an Ipad in May for my b-day. Didn't set it up for a couple of weeks. Friends were over, one said "I'll start up your iPad". Then he was asking me questions while I'm making lunch. None of my norma… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
7,755 satisfied customers
Our i MAC is having major troubles- Will not start up but
Our i MAC is having major troubles- Will not start up but will "safe Boot". It will not boot to a disk in C-drive. Has no sound on apps, only the start up hum. Has no video Will not play video sent in… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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