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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Trying to download latest version of itunes, windows 7 pro,

Customer Question

trying to download latest version of itunes
JA: What Operating System (OS) are you running on your computer or device?
Customer: windows 7 pro
JA: When did you last update your iTunes?
Customer: I worked with the version on my Dell laptop 9 on 7/9. Not sure what the itunes version was
JA: Anything else you want the software expert to know before I connect you?
Customer: apple tech deleted the old version for some reason, can what I had be recoverd?
Submitted: 2 months ago.
Category: Mac
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Why and when did they delete your iTunes on your computer?

Did they delete the account or just the app?

Can you still log into itunes with your account?

What is happening that you cannot download the new version?

Customer: replied 2 months ago.
They deleted the app Thursday evening. Trying to load the new version gets an error message
Expert:  Isaac Franklin replied 2 months ago.

Can you tell me exactly what the error message is? This can be many things. That message will be key.

Customer: replied 2 months ago.
Expert:  Isaac Franklin replied 2 months ago.
  1. Right-click the Network or icon in the notification area, and then select Troubleshoot problems.
  2. Follow the steps in the wizard to diagnose and resolve your network problems.
  3. Run Windows Update again.
  4. Reboot pc and try again. If unsuccessful use the method below.

Try that for me.

Then open up your cmd in your search bar, right click on it and run as admin.

type in sfc /scannow *there is one space between sfc and /scannow.

Let it run, reboot your pc and try again.

That is the beginning of troubleshooting for that error.

Send me the results when done.