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I'm having trouble with one of my apps on my iPhone 7. I…

Customer Question
I'm having trouble with...

I'm having trouble with one of my apps on my iPhone 7. I can't get put pf tj screen or back to settings ot anything!

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

It's an Apple digital. iPhone from Verizon. I don't know the operating system

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Everything has been fine until two ago. I went on linefor help. I called Verizon. I simply can not get out of thei screen. The screen also had the words "emergency" in the left hand corner and help" in th right hand corner.At the tio,;it said that a fingerprint was not needed for this app but pllease enter your password. There was no place to enter a passworrd/

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Is the sp;iytion different for a ac than for a toshiba or an iPhone/

Submitted: 11 months ago.Category: Mac
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Answered in 29 minutes by:
7/29/2017
Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 11 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,194
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 11 months ago

Please press and hold the sleep button (The side button that makes your iPhone go to a black screen) and the home button (the main button on the bottom front of the phone). This should reboot your phone and fix the issue.

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 11 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!

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