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I somehow deleted the icon for my music library. ITS still…

Customer Question
I somehow deleted the...

I somehow deleted the icon for my music library. ITS still on the storage but cannot access music without icon. Verizon tried a couple things like resetting and resetting home page and nothing worked.

Technician's Assistant: Are you working with a phone, tablet, or computer?

Do I need to bring it in?

Technician's Assistant: How long ago was your music deleted?

iPhone 5

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

A couple hours ago

Submitted: 9 months ago.Category: Mac
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Answered in 1 minute by:
7/29/2017
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago
Mac_Martin
Mac_Martin, Mac Enthusiast
Category: Mac
Satisfied Customers: 3,089
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Can you please try this:

From the Home screen, swipe downwards (from around the middle of the screen) and it should bring up the search bar.

Type Music in the search bar and it should come up.

Let me know if you're able to do this.

Thank you

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Customer reply replied 9 months ago
Okay
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Thank you

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Customer reply replied 9 months ago
I did what you said however the options are not helpful
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Which options?

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Customer reply replied 9 months ago
What do I do after typing Music
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

It should show "TOP HIT" at the top, just under the search bar and underneath that, "Music"

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Customer reply replied 9 months ago
When I tap on "Apple music" it takes me to set up a contact?
Customer reply replied 9 months ago
Music I definitely in storage but no icon to access
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Perhaps you deleted it or misplaced it

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Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

From the Home screen go into

Settings > General > Reset > Reset Home Screen Layout

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Customer reply replied 9 months ago
I know the icon is gone but in settings and storage it shows it's there with all the music and space is takes. Maybe I should take it to the Apple Store
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Give my above suggestion a try first

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Customer reply replied 9 months ago
Did that with Verizon already. Did. It work
Customer reply replied 9 months ago
Did not work
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Were you paying for your Apple music downloads?

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Customer reply replied 9 months ago
It did not work again
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

You mentioned you don't have the Music icon anymore.

If you go into Settings > Music

Do you see "Show Apple Music" turned on or off?

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Customer reply replied 9 months ago
A couple of songs or more I did as I forgot I have that auto download
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

See if you can re-enable the Music icon and go back into it then tell me exactly what it says.

Thank you

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Customer reply replied 9 months ago
How do I re enable the icon ??? That's why I contacted you?
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Go into Settings > Music

And switch Show Apple Music to on

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Customer reply replied 9 months ago
Settings check
Music. Nothing there to checl
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Do you have access to a computer? If so, I can connect with you remotely and help you via the iTunes app

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Customer reply replied 9 months ago
I go to settings.
There is nothing with Music after that. I tapped on everything!
Just storage is where I see it
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Do you use iTunes on the computer?

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Customer reply replied 9 months ago
I even tapped on general and after that nothing offers Music
Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

You might have an outdated version of iOS

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Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Do you have access to a computer?

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Mac Support Specialist: Mac_Martin, Mac Enthusiast replied 9 months ago

Hello, do you still need help with this?

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