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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I somehow deleted the icon for my music library. ITS still

Customer Question

I somehow deleted the icon for my music library. ITS still on the storage but cannot access music without icon. Verizon tried a couple things like resetting and resetting home page and nothing worked.
JA: Are you working with a phone, tablet, or computer?
Customer: do I need to bring it in?
JA: How long ago was your music deleted?
Customer: iPhone 5
JA: Anything else you want the Mac expert to know before I connect you?
Customer: A couple hours ago
Submitted: 2 months ago.
Category: Mac
Expert:  Mac_Martin replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Mac_Martin replied 2 months ago.

Can you please try this:

From the Home screen, swipe downwards (from around the middle of the screen) and it should bring up the search bar.

Type Music in the search bar and it should come up.

Let me know if you're able to do this.

Thank you

Customer: replied 2 months ago.
Okay
Expert:  Mac_Martin replied 2 months ago.

Thank you

Customer: replied 2 months ago.
I did what you said however the options are not helpful
Expert:  Mac_Martin replied 2 months ago.

Which options?

Customer: replied 2 months ago.
What do I do after typing Music
Expert:  Mac_Martin replied 2 months ago.

It should show "TOP HIT" at the top, just under the search bar and underneath that, "Music"

Customer: replied 2 months ago.
When I tap on "Apple music" it takes me to set up a contact?
Customer: replied 2 months ago.
Music I definitely in storage but no icon to access
Expert:  Mac_Martin replied 2 months ago.

Perhaps you deleted it or misplaced it

Expert:  Mac_Martin replied 2 months ago.

From the Home screen go into

Settings > General > Reset > Reset Home Screen Layout

Customer: replied 2 months ago.
I know the icon is gone but in settings and storage it shows it's there with all the music and space is takes. Maybe I should take it to the Apple Store
Expert:  Mac_Martin replied 2 months ago.

Give my above suggestion a try first

Customer: replied 2 months ago.
Did that with Verizon already. Did. It work
Customer: replied 2 months ago.
Did not work
Expert:  Mac_Martin replied 2 months ago.

Were you paying for your Apple music downloads?

Customer: replied 2 months ago.
It did not work again
Expert:  Mac_Martin replied 2 months ago.

You mentioned you don't have the Music icon anymore.

If you go into Settings > Music

Do you see "Show Apple Music" turned on or off?

Customer: replied 2 months ago.
A couple of songs or more I did as I forgot I have that auto download
Expert:  Mac_Martin replied 2 months ago.

See if you can re-enable the Music icon and go back into it then tell me exactly what it says.

Thank you

Customer: replied 2 months ago.
How do I re enable the icon ??? That's why I contacted you?
Expert:  Mac_Martin replied 2 months ago.

Go into Settings > Music

And switch Show Apple Music to on

Customer: replied 2 months ago.
Settings check
Music. Nothing there to checl
Expert:  Mac_Martin replied 2 months ago.

Do you have access to a computer? If so, I can connect with you remotely and help you via the iTunes app

Customer: replied 2 months ago.
I go to settings.
There is nothing with Music after that. I tapped on everything!
Just storage is where I see it
Expert:  Mac_Martin replied 2 months ago.

Do you use iTunes on the computer?

Customer: replied 2 months ago.
I even tapped on general and after that nothing offers Music
Expert:  Mac_Martin replied 2 months ago.

You might have an outdated version of iOS

Expert:  Mac_Martin replied 2 months ago.

Do you have access to a computer?

Expert:  Mac_Martin replied 2 months ago.

Hello, do you still need help with this?