Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can't get emails on google account because it says it's out…

Customer Question
Can't get emails on...

Can't get emails on google account because it says it's out of storage space, but I've erased everything?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser mail, and have it synced to mac mail.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Maybe's it's a sync issue with mac, but the google mail server is not showing any emails, so I don't know how it's over its limit.

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
7/28/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Customer reply replied 11 months ago
Thank you.
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
  • The message displayed might be delayed, i.e. after free up some space, it might take time until the message is up to date.
  • If you delete messages and files, they are moved to Trash and still counting against your quota. Items in Trash will only be deleted after 30 days or when you do in manually (please keep in mind that after items are deleted from the Trash you can never get them back).
  • When you delete files in the Googles Spreadsheet, Doc or Presentation format, no space will be freed as they do not count against the quota in the first place.

Go in and follow this document to clear up more storage space. If you still have to much,

you may have to actually purchase more space or make another gmail.

However, this usually clears everything as it should be for you.

https://support.google.com/mail/answer/6374270?hl=en

Let me know if you get stuck or need more help resolving.

Please rate this solution with the 5 star rating to close out as it is the only way i am listed as successful and credited by the companies ledger

of solutions finished. If you need further assistance, just leave a reply and we will continue as opposed to closing out the question and email

updates between us.

Thank you,

~Franklin

Ask Your Own Mac Question
Customer reply replied 11 months ago
I'm pretty good on the computer but am not understanding what's happening here. Do you need to connect?
Customer reply replied 11 months ago
I've already deleted all the trash. There are no emails, and haven't been for a day, but it's still not receiving anything and is saying it's using 121% of storage space. I don't use google cloud or anything but mail
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

I understand, but this is what gmail is asking when you get that message.

Go in your gmail and follow all the steps on that document. Some things need to

be cleared you may not even 'see'.

Please advise?

Ask Your Own Mac Question
Customer reply replied 11 months ago
I've read that article and have done everything on it.
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Ok, then you are getting a false positive. It may take time to update. I will send

this to other experts to review. Please standby.

Ask Your Own Mac Question
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 11 months ago
Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Computers and Electronics.
Verified

Hello. My name is Michael. I have an additional suggestion that may help.

But first, I need to know where you are seeing the message. If you log into your gmail account in your web browser, it should show you on that page how much of your gmail storage is used. Do you see that on the gmail browser page?

Ask Your Own Mac Question
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 11 months ago

It's all the way at the bottom of your inbox page. Bottom left. It says xx% of xGB used... something similar to that.

Ask Your Own Mac Question
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 11 months ago

do you see that?

Ask Your Own Mac Question
Customer reply replied 11 months ago
I found the answer, how do I stop this service?
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 11 months ago

Do you have a membership, or was this a one-time question?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11,888
11,888 Satisfied Customers
Experience: 25+ Years Experience in Computers and Electronics.

Michael Hannigan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just got the iPhone 7 and waited an hour for the
I just got the iPhone 7 and waited an hour for the consultant to move absolutely everything over from my 6 to the 7 and I just plugged it into my Mac and it restored it to the 5th of January. Ive lost… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I wanted to sign up for a youtube service to push out daily
I wanted to sign up for a youtube service to push out daily videos and wound up resetting my google password ***** it wasn't recognized. Now I don't have my e-mail. I went into mail settings for IMAP … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Outlook 2011 for Mac, every 60 seconds or so, I receive the
every 60 seconds or so, I receive the error message "Data length exceeds limit".I am in the UK and have just moved my default email account from my company's Exchange Server to a private account I have with BT Internet.According to BT there is no limit to the amount of emails I can save on their servers.I have copied the folder structures I was using on the company's Exchange server and all seemed OK, but then I started to receive the "Data length exceeds limit" message. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a Mail sync problem I can't clear. I can read,
I have a Mail sync problem I can't clear. I can read, delete, send, everything from MacBook, iPad, or iPhone and it will update on my iMac, but anything I do on the iMac is not reflected on the other … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
How do I delete mail from the Apple mail app (blue colored
How do I delete mail from the Apple mail app (blue colored app that came with the phone) when I am using your Google Gmail app (red m app downloaded from the App Store) without losing the mail on the … read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
My iPhone has two sets of my .Mac mail. Its probably time
My iPhone has two sets of my .Mac mail. It's probably time to delete the older one which is NOT the iCloud one. Fortunately both have all sent & received mail there same. I just don't need both of the… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
my gmail account is at 93% capacity. i have it synced to my
my gmail account is at 93% capacity. i have it synced to my apple mail. i've erased tons of gmail messages on my apple mail but my gmail account remains at the same percentage. its much easier to eras… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
I have a Hotmail account which Ive connected to my Mail account
I have a Hotmail account which I've connected to my Mail account on my Mac so's I can read mails without having to go into Hotmail. It has been working fine for a couple of months. Today, I find that … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
how do i have a large video podcast library? everything Im
how do i have a large video podcast library? everything I'm looking at has a limit of 5GB or 15GB etc... but yet i see accounts on iTunes that have a lot of podcasts, way over what I'm seeing... am i … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Mac Book Pro shows having over 400,000 messages, and in
My Mac Book Pro shows having over 400,000 messages, and in upgrading to Lion will take up so much space on my hard drive hat I will not be able to migrate the messages into Mail. Where all these messa… read more
SalemMac
SalemMac
44 satisfied customers
Server error in / application. This is the message I get
Server error in"/" application. This is the message I get from hotmail while I am signed into my account and try to access the calendar. When i try to access the inbox, I get the message Can,t open th… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
How can I get my emails in my Inbox and Sent Mail back again.
How can I get my emails in my Inbox and Sent Mail back again. I was hacked today and while I've gotten my Contacts restored, I'm looking for a way to get the emails back again. Restoring back to yeste… read more
loadedmind
loadedmind
Senior Systems Administrator
Associate Degree
1 satisfied customers
My small business uses gmail to run our domain email. I have
My small business uses gmail to run our domain email. I have 2 macs and a blackberry and use the IMAP email to ensure that my inboxes on each computer are synced. I'm running into problems with storag… read more
Omar C
Omar C
Computer Information Systems Analyst
Bachelor\u0027s Degree
246 satisfied customers
Mac Email - why do I have to synch with the server Im using
Mac Email - why do I have to synch with the server? I'm using macbook pro, with OS 10.6.4 - basically out of the box. I also have an iPhone that receives email but I only read it there, I don't send o… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
am getting the error that my sending email is at its limit.
am getting the 'error' that my sending email is at its limit. I have only sent 1 or 2 over past couple of days. Use a new Mac Book. Wont let me send any E mail now. thanks jim kiRK THIS IS ON HERE TWI… read more
Robert O
Robert O
IT Director
Bachelor\u0027s Degree
163 satisfied customers
hi...i have two gmail accts...one of them shows the spinning
hi...i have two gmail accts...one of them shows the "spinning" circle as if it's trying to get mail but it just keeps spinning...like, for days now...it hasn't received any mail since the 31st...i can… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I just switched to gmail. When I delete an email in gmail
I just switched to gmail. When I delete an email in gmail from my iphone it automatically deletes the message on my computer and server. I can not have this. I need to save all my messages on my compu… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am using the mobileme trial period. I cannot ascertain if
I am using the mobileme trial period. I cannot ascertain if the 100mb download limit is just limited to the trial period or applies afterwards. This is my first Mac. I am not finding it particularly e… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x