How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

It is not my device ... I upgraded to 50 GB storage in the

Customer Question

It is not my device ... I upgraded to 50 GB storage in the iCloud, pay every month ... and keep getting a message that my 5GB storage is almost full. It is obviously not taking into account the upgrade.
JA: Have you contacted anyone about your account?
Customer: I have not been able to find a way to ... I have tried emailing ...
JA: Have you installed any updates recently?
Customer: Today
JA: What troubleshooting have you tried?
Customer: None ... I know nothing about that
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No ... I appreciate the help
Submitted: 2 months ago.
Category: Mac
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

What device did you use to upgrade your storage and what device are you getting the message on?

Customer: replied 2 months ago.
My desktop computer ... getting the message on the same
Expert:  John Lohr replied 2 months ago.

Mac or PC? And did you upgrade in the iCloud app or a website?

Customer: replied 2 months ago.
$39 would be the equivalent of 3 years of upgrade at 99 cents.month ... that doesn't seem right
Expert:  John Lohr replied 2 months ago.

Ignore that pop-up please. The website sends it automatically

Customer: replied 2 months ago.
Mac ... probably a we
Customer: replied 2 months ago.
probably a website
Expert:  John Lohr replied 2 months ago.

Are you sure that there is no chance the Mac is signed into a different Apple ID other than the one that you purchased the upgrade on?

Customer: replied 2 months ago.
possibly ...
Expert:  John Lohr replied 2 months ago.

Do you know which account you purchased the upgrade on?

Customer: replied 2 months ago.
how do I find out and what do I do ... I am not very computer savy
Customer: replied 2 months ago.
No ... all I can tell you is what I currently use ...
Customer: replied 2 months ago.
My primary account is ...***@******.***
I also have a***@******.*** account
I don't know which one was used
Expert:  John Lohr replied 2 months ago.

On your Mac do the following:

  1. Click the Apple Logo in the top left corner
  2. Select "System Preferences"
  3. Select "iCloud"
  4. Here on the left you will see the account currently signed in
  5. Click "Manage"
  6. Select "Buy more storage"
  7. This will show you the storage plan currently selected on the account you're signed into
Customer: replied 2 months ago.
It is under [email protected] net. It says that I have 50 GB/mo
Customer: replied 2 months ago.
Sorry ... that is***@******.***
Customer: replied 2 months ago.
34;Current plan" says 50 GB at 99 cents/mo
Expert:  John Lohr replied 2 months ago.

Back where we clicked manage, sign out and sign back in. This should update the account to recognize that you upgraded to the 50GB

Customer: replied 2 months ago.
I signed out but it wants me to turn off "Find my Mac" ... where is that?
Expert:  John Lohr replied 2 months ago.

In that iCloud menu where you clicked sign out, scroll down and un check the box next to "Find my Mac"

Customer: replied 2 months ago.
John ... my apple ID and my iCloud ID have two different passwords ... is that a problem
Expert:  John Lohr replied 2 months ago.

Do they both use the same email address?

Customer: replied 2 months ago.
Expert:  John Lohr replied 2 months ago.

That's bizarre, but that could be the root of your issue.

Customer: replied 2 months ago.
I agree ... what do I do ...I have three minutes before I have to go
Expert:  John Lohr replied 2 months ago.

Wait when you signed back in, did you enter your password ***** and then another box up asking for your password? And the second box was your different password?

Customer: replied 2 months ago.
I never got to sign back in because it is asking me for my password ***** is not accepting it
Expert:  John Lohr replied 2 months ago.

What time will you be back?

Customer: replied 2 months ago.
1:00 ... should I change the passwords to be the same ... and which one would I use?
Expert:  John Lohr replied 2 months ago.

I'll be here until 6 EST so I can help more then. And yes changing the passwords to match is the next step. I'm not sure why they aren't the same. Could you do the following real fast:

  1. command + shift + 3
  2. Click and drag over your screen with the iCloud stuff open
  3. Send me that image by clicking the attachment button in our chat
Customer: replied 2 months ago.
I don't see an attachment button
Expert:  John Lohr replied 2 months ago.

It should look like a paper clip

Customer: replied 2 months ago.
I don't see one ... gotta go ... I'll see if I can check in with you at 1:00
Expert:  John Lohr replied 2 months ago.

Okay!