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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am not being given the option on blackberry link to switch

Customer Question

I am not being given the option on blackberry link to switch devices when I plug the new device in
JA: What's the make/model of your device? How old is it?
Customer: Passport
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has being going on for two days.I removed the sim card and put it back. I don't get the switch device option on the home page
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No all I want is to transfer my contacts pictures etc. which are backed up
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
Right now
Expert:  Kris R replied 2 months ago.

Can you tell me were it was purchased from?