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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone 6 is locked advising i need to connect to itunes

Customer Question

My iphone 6 is locked advising i need to connect to itunes and restore?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: sorry, I don't know what you're asking about
JA: Have you installed any updates recently?
Customer: I have not, the phone was working fine and then just locked up
JA: What troubleshooting have you tried?
Customer: just shutting down and restarting. I went on itunes and looked on on my ipad how to connect and restore. Couldn't find the :"summary button"
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not that I can think of, Thanks,
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there and welcome

Do you have a windows or mac computer available there so we can fix this for you?

Please let me know