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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.
I can help you resolve this through remote connect.
Can you send a screen shot so I can see the error you are getting?
Got it. What happens when you click on the button?
Send me another screenshot.
There should be something that happens. Do you have more than one browser exhibiting the same behavior?
That is the same screenshot.
Do you use any other browsers, Chrome, or Firefox?
I would love to help further, but with this information I would need remote support to resolve it.
If it isn't yes. If it is no. There is a 100% money back guarantee.
You can reach out to customer service for a refund.