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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't read attachments in my Gov, blocked plug in comes

Customer Question

Hi pearl, i can't read attachments in my Gov, blocked plug in comes up
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: iMac OS Sierra 10.12.6
JA: How long has this been going on with your iMac? What have you tried so far?
Customer: about a month uninstalled flash player and reinstalled today
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Justin Johnson replied 2 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Customer: replied 2 months ago.
Hi Justin, No other details
Expert:  Justin Johnson replied 2 months ago.

I can help you resolve this through remote connect.

Customer: replied 2 months ago.
No thanks
Expert:  Justin Johnson replied 2 months ago.

Can you send a screen shot so I can see the error you are getting?

Customer: replied 2 months ago.
Justin, did you get screen shot?
Expert:  Justin Johnson replied 2 months ago.

Got it. What happens when you click on the button?

Expert:  Justin Johnson replied 2 months ago.

S​end me another screenshot.

Customer: replied 2 months ago.
Nothing
Expert:  Justin Johnson replied 2 months ago.

There should be something that happens. Do you have more than one browser exhibiting the same behavior?

Customer: replied 2 months ago.
2nd shot
Expert:  Justin Johnson replied 2 months ago.

That is the same screenshot.

Customer: replied 2 months ago.
nothing happens when i click on blocked plug in
Expert:  Justin Johnson replied 2 months ago.

Do you use any other browsers, Chrome, or Firefox?

Customer: replied 2 months ago.
I only use safari?
Expert:  Justin Johnson replied 2 months ago.

I would love to help further, but with this information I would need remote support to resolve it.

Customer: replied 2 months ago.
if its resolved do i get the $55 back
Expert:  Justin Johnson replied 2 months ago.

If it isn't yes. If it is no. There is a 100% money back guarantee.

Customer: replied 2 months ago.
Thanks Justin I'll try to google a less expensive fix. Does that mean i get the $5 back?
Expert:  Justin Johnson replied 2 months ago.

Y​ou can reach out to customer service for a refund.

Customer: replied 2 months ago.
Thanks Justin, and how do i do that
Expert:  Justin Johnson replied 2 months ago.

http://ww2.justanswer.com/help/how-can-i-request-refund-0