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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 20199
Experience:  5 years as Network Admin, 10+ years of IT support
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Yea my MacBook pro is too slow and I was advice to visit

Customer Question

yea my MacBook pro is damn too slow and I was advice to visit apple to to change to hard drive to SSD
JA: What Operating System (OS) are you running on your MacBook?
Customer: I downloaded the latest one but it still same
JA: When did you purchase your MacBook? What troubleshooting have you tried?
Customer: i even took it to Aventura in Miami and they worked on it but still slow
JA: Anything else you want the Mac expert to know before I connect you?
Customer: 2012
Submitted: 2 months ago.
Category: Mac
Expert:  Ashik replied 2 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

A Mac will become slower due to mainly two reasons. First is, corruption in system files or software related issues like hard drive full etc. Second is, when the hard drive is failing. If the hard drive is failing, then the Mac will act very slow, get constant spinning wheels, long load times of apps etc

It is possible that the hard drive is failing. Their advice to change the hard drive to SSD is a very good advice. Even if the hard drive is not failing, the process is an upgrade. I usually recommend this to many of my customers. Upgrading will give you about 5x or more performance than what you're originally getting when you bought it. To get an idea about SSD, see this video --> https://www.youtube.com/watch?v=f_2Axf5XAlk

So to understand what the problem is, please download and run a check with this app on your Mac --> https://etrecheck.com/

Then paste the report here. Let me know

Note : Since you are facing slow issues, I'd recommend to backup all your important files as your hard drive is probably failing.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Customer: replied 2 months ago.
i think i will prefer an appointment because the face of my apple watch is falling off though still working and my wife Ipad refuse to accept her account
Expert:  Ashik replied 2 months ago.

You can make an appointment from here --> https://www.apple.com/retail/geniusbar/

Customer: replied 2 months ago.
how do book an appointment so i bring all 3 items?
Expert:  Ashik replied 2 months ago.

You can make an appointment from here --> https://www.apple.com/retail/geniusbar/

Best Regards,

Ashik

Customer: replied 2 months ago.
I need to make a booking for the replacement of the Hard drive also replace or work on my Apple Watch screen and the iPhone 5 that refuse to come up.
Expert:  Ashik replied 2 months ago.

Go to this website --> https://www.apple.com/retail/geniusbar/

Scroll down on that website and click Get Hardware Help. Follow onscreen instructions to set an appointment

Expert:  Ashik replied 2 months ago.

Go to this website --> https://www.apple.com/retail/geniusbar/

Scroll down on that website and click Get Hardware Help. Follow onscreen instructions to set an appointment

Customer: replied 2 months ago.
My MacBook has been repaired in short hills, why charge my account $70 dollars for nothing? Kindly return the fund immediately
Expert:  Ashik replied 2 months ago.

Hello there, That was the security deposit you made here to open this support. It is fully refundable

Expert:  Ashik replied 2 months ago.

Please email to customer support at***@******.*** and they will refund you. Please don't rate the answer anything to process refund.

Expert:  Josh replied 2 months ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?