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Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2843
Experience:  IT Manager at Wood Group PSN
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I downloaded an app called Astro Coach I do not want it but

Customer Question

hello I downloaded an app called Astro Coach I do not want it but I can't cancel so I'm sure they're going to charge me $12.99 a month I'm trying to avoid that
JA: Which software or app can I help with?
Customer: the Astro Coach
JA: Anything else you want the Android expert to know before I connect you?
Customer: yes I have an IPhone should I talk to an IPhone specialist
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
I downloaded an app called Astro Coach and I no longer an interested but I can't cancel it
Customer: replied 2 months ago.
you'll allow a download but then you say something about a free trial then charge $12.99 I do not want to pay for this app
Expert:  Kris R replied 2 months ago.

Did you get it from the App Store?

Customer: replied 2 months ago.
it's ok I will just cancel my card
thanks for all your help
Expert:  Kris R replied 2 months ago.

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.