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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18124
Experience:  Over 16 years of computer experience, CISCO certified
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I can't seem to login to apple account, so I requested to

Customer Question

I can't seem to login to apple account, so I requested to reset my password, but I am also currently without a phone so I can't get my verification code
JA: Have you tried having password ***** directions emailed to you?
Customer: Yes, but I don't know how to get it. I thought my apple ID was my gmail account, but nothing has been sent. said there was an email to icloud or something, but i don't know how to get that
JA: Have you installed any updates recently?
Customer: I am also not on my mac
JA: What troubleshooting have you tried?
Customer: I don't know anything about computers. It just keeps telling me to enter the varification number on my phone, but my phone is broken
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I think that is it, thank you
Submitted: 2 months ago.
Category: Mac
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

If your phone is unavailable then you will have to ask for account recovery.