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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Cant setup email account on new mac, 10.12.5, Purchased 2

Customer Question

cant setup email account on new mac
JA: What Operating System (OS) are you running on your Mac?
Customer: 10.12.5
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: Purchased 2 weeks ago. I pulled up email settings from your website and entered information as it appeared
JA: Anything else you want the computer expert to know before I connect you?
Customer: although I originally was able to receive email, I could not send. I deleted the account and entered all new info.
Submitted: 2 months ago.
Category: Mac
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Who is your email provider?

Are you getting an error message when you try to set up the email account on the new Mac?

Customer: replied 2 months ago.
Speedymail
Expert:  Pete replied 2 months ago.

Are you getting an error message when you try to set up the Speedymail email account on the new Mac?

Customer: replied 2 months ago.
Forget it. This isn't the service I expected.