How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I am trying to buy more cloud storage, but I cannot remember

Customer Question

I am trying to buy more cloud storage, but I cannot remember my password ***** have been disabled after trying a number of times.
JA: When did you last reset your username and password?
Customer: I must have done it, but I have no idea. It's not written in my pw record book.
JA: Have you installed any updates recently?
Customer: I don't think so.
JA: What troubleshooting have you tried?
Customer: I am not good at any of this. All I have done is try a number of different passwords.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, thank you.
Submitted: 3 months ago.
Category: Mac
Expert:  Mr.Med replied 3 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

I'm sorry about the issue, What password ***** you forgot ? it is your apple password ?