Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Just downloaded updates for iTunes and iCloud. Cannot access…

Customer Question
Just downloaded updates for...

Just downloaded updates for iTunes and iCloud. Cannot access the contacts in Outlook (which are stored in iCloud)

Technician's Assistant: When could you last open your iTunes?

30 minutes ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes, this morning

Technician's Assistant: Anything else you want the software expert to know before I connect you?

The error message i'm getting is: "This set of folders cannot be opened. The information store could not be opened." I'm attempting to open the contacts in Outlook stored in iCloud.

Submitted: 12 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
7/25/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 12 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,268
Experience: Several years of supporting Mac systems.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly?

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just downloaded the iTunes software to my PC. I set up my
Hi I just downloaded the iTunes software to my PC. I set up my account and payment method. I'm trying to send a gift but it keeps telling me "Your purchase could not be completed. Contact iTunes store… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
My apple store will not open and I cannot downloan anything.
my apple store will not open and I cannot downloan anything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My itunes and apps and icloud email and so forth were all
my itunes and apps and icloud email and so forth were all run of an email that ive had for many years but a while ago i hadnt checked it in over a year so microsoft deleted it or put it in storage i t… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My itunes pops up a "could not connect to iTunes store"
my itunes pops up a "could not connect to iTunes store" message each time I try to play a song when not connected to internet. … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I have two iPads. Haven't used one of them for a time. I
I have two iPads. Haven't used one of them for a long time. I can't remember my password. I want to clear the whole thing, but I can't even access my settings without the password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am getting the "An SSL error has occurred and a secure connecti
I am getting the "An SSL error has occurred and a secure connection to the server cannot be made." and can go no further when signing on to iCloud through my iPad. Can you help me with this?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
my iphone s4 is stuck in recovery mode i cannot restore i cannot
my iphone s4 is stuck in recovery mode i cannot restore i cannot loose data please help!!!!… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have version 4.3.5 Ipad, and I have not been able to download
I have version 4.3.5 Ipad, and I have not been able to download IOS 5? On my General Settings i do not have "Software Update" as an option (as my friend does). There are some apps i cant download beca… read more
Cris
Cris
60 satisfied customers
Up until 15 minutes ago I had an Icloud calendar. Now it is
Up until 15 minutes ago I had an Icloud calendar. Now it is gone and I can't seem to get icloud to run. Is my data saved in the cloud or is it lost? Can I restore it. There are literally days of work … read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My iMac purchased 2006 was updated 3/12 to Snow Leopard 10.6.
My iMac purchased 2006 was updated 3/12 to Snow Leopard 10.6. I have the cloud now, and know I'm losing MobileMe tomorrow. I purchased iMatch thinking that it could store my 974 songs (5 gb) onto my c… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
My iphone wanted to update to 5.1 this morning - I agreed.
My iphone wanted to update to 5.1 this morning - I agreed. NOW, it is locked and won't do ANYTHING! Wants to connect to itunes which my computer said wasnt installed SO I reinstalled it. Now, itunes t… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
What I have: Window 7/Outlook 2010/Icloud account/Iphone My
What I have: Window 7/Outlook 2010/Icloud account/Iphone My problem is: When I try to setup Outlook with Icloud on my computer, here is what I get "Your setup couldn't started because an unexpected er… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
When I set up my iphone, it automatically synced contacts with
When I set up my iphone, it automatically synced contacts with MS Office on my desktop, at some point, it stopped syncing. How can I get going again?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I am trying to connect to my ICloud via Microsoft Outlook.
I am trying to connect to my ICloud via Microsoft Outlook. It has been working seamlessly for the last 6 days. Now when I try to access my contacts or calendar, I am getting an error message " The set… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My daughter just uploaded the new is05 software and now seems
My daughter just uploaded the new is05 software and now seems to have lost everything. What can she do to get it back She said she sync before she uploaded.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Have a series of related questions. 1) On a Mac Book with
Have a series of related questions. 1) On a Mac Book with 1G memory, tends to run slow, can I move my iTunes files to iDisk and access them from there? I tried it once and hosed up my iPhone. 2) What'… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi Chad It is now Sunday, March 21 and I still havent
Hi Chad: It is now Sunday, March 21 and I still haven't heard from you. That's a month and a bit with no real help from Apple's iTunes store and getting passed from one person to another, you being th… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
When I open itunes on my computer and attempt to access a song
When I open itunes on my computer and attempt to access a song I get the following message, "the song, Name of Song Here, could not be used because the original file could not be found. Would you like… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x