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Just downloaded updates for iTunes and iCloud. Cannot access

Customer Question
the contacts in Outlook...
Just downloaded updates for iTunes and iCloud. Cannot access the contacts in Outlook (which are stored in iCloud)
JA: When could you last open your iTunes?
Customer: 30 minutes ago
JA: Did you recently update your software or Operating System (OS)?
Customer: yes, this morning
JA: Anything else you want the software expert to know before I connect you?
Customer: the error message i'm getting is: "This set of folders cannot be opened. The information store could not be opened." I'm attempting to open the contacts in Outlook stored in iCloud.
Submitted: 4 months ago.Category: Mac
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Answered in 4 minutes by:
7/25/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 4 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16,917
Experience: Several years of supporting Mac systems.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly?

I will be standing by, looking forward to your response.

Thank you,
Jason

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Mike
Mike, Mac Medic
Category: Mac
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