How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Forgot my administrator name and password, when I bought my

Customer Question

Forgot my administrator name and password
JA: When did you last reset your username and password?
Customer: when I bought my mac computer, a year ago.
JA: What's the model and Operating System (OS) of your device?
Customer: how do I find that? i just looked under general and it didn't list it.
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: about a year ago... I tried to enter my apple id and password ***** of course that was not what it wanted.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No but thank you.
Submitted: 2 months ago.
Category: Mac
Expert:  Jay D replied 2 months ago.

Hello, my name is***** will be assisting you today. Please give me a few moments to go over the question and I will then reply to you. Thanks.

Customer: replied 2 months ago.
Customer: replied 2 months ago.
no don't need to securely connect but thank you
Customer: replied 2 months ago.
Jay are you there?
Customer: replied 2 months ago.
Jay I am still waiting. Please answer?
Customer: replied 2 months ago.
jay, I am not receiving any responses from you. Please reply.
Customer: replied 2 months ago.
Should I request another expert?
Expert:  Jay D replied 2 months ago.

Hi sorry my PC froze and had to reboot, I am here.

Expert:  Jay D replied 2 months ago.

so you forgot your username and password ***** the mac?