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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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We can not get any incoming calls. We can make outgolng

Customer Question

We can not get any incoming calls. We can make outgolng calls
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: I don't have any idea what it is running.It has a little box that we got in the mail.
JA: Have you installed any updates recently?
Customer: No we just have the box that they sent us in the mail
JA: What troubleshooting have you tried?
Customer: Every time we call them they tell us to unplug the box and then plug it in again and that should solve the problem.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not that I know of because I don't know that much abput it.
Submitted: 2 months ago.
Category: Mac
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete make and model number of the "...little box..."