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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I had downloaded all my photos onto my computer. Then I

Customer Question

I had downloaded all my photos onto my computer. Then I deleted them from my phone. I just synced my phone to my computer and it wiped out all the photos on my mac. These are a lifetime of memories.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: One moment I'm checking
JA: What's the model and Operating System (OS) of your device?
Customer: Macbook Air How do I see the operating system
JA: When did you purchase your Macbook Air? What troubleshooting have you tried?
Customer: 2014; not sure what to do serial number c17ndedlgo85
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I really hope I can get those back. Thank you
Submitted: 2 months ago.
Category: Mac
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Customer: replied 2 months ago.
I would like to ask for my money back. I understood these were quick replies. Please refund my money and do not charge me for anything else.