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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Shut down cant get on it because of iTunes. thay said get on

Customer Question

shut down cant get on it because of iTunes. thay said get on here u would let me know how 2 do iy
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: it ty
JA: Have you installed any updates recently?
Customer: no ph been off alone time. because of it over a yr
JA: What troubleshooting have you tried?
Customer: noting yet just put it up.o called apply thay told me do this..but don't know what im doing
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no im slow at this ty
Submitted: 3 months ago.
Category: Mac
Expert:  JJesus Perez Gonzale replied 3 months ago.

Hi, what is the problem you are experiencing