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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?Thank you for your response,Dustin S
I cant send you a remote support or phone call offer. The system isnt allowing it. What I can do is go ahead and send you the steps so I can connect to your mac and fix this. There will be a 40$ fee for that, but its refundable if I cannot fix the issue.
I can call you as we initially discuss the issue.
Whats your phone number?
If you dont want to pay the fee for phone support, I can help you via written support alone.
Or, I can just send you the link to get a refund, let me know how you want to proceed.