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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Every time I try to type in a new password it says my

Customer Question

every time I try to type in a new password ***** says my session has timed out
JA: When did you last reset your username and password?
Customer: I did a long time ago but it won't accept it so I need to reset a new one
JA: What's the model and Operating System (OS) of your device?
Customer: iphone 6
JA: When did you purchase your iPhone 6? What troubleshooting have you tried?
Customer: about a year ago
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, I just want to be able to download things from the app store
Submitted: 2 months ago.
Category: Mac
Expert:  Christopher Bessler replied 2 months ago.

I want to make sure that I have a full understanding of the issue you are trying to resolve.

It seems that:

- You are using an iPhone 6

- Running the latest iOS

- Are trying to download apps from the App Store

- It is failing for some reason

If this is the case, please let me know.

Also, if you are trying to sign in, and it is failing, can you give me the exact error reported when you try? Has that sign in EVER worked? Have you tried signing in through a Mac (or PC) web page?

Let me know, as the more information that you give me, the better chances I have of assisting you!