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I want to make sure that I have a full understanding of the issue you are trying to resolve.
It seems that:
- You are using an iPhone 6
- Running the latest iOS
- Are trying to download apps from the App Store
- It is failing for some reason
If this is the case, please let me know.
Also, if you are trying to sign in, and it is failing, can you give me the exact error reported when you try? Has that sign in EVER worked? Have you tried signing in through a Mac (or PC) web page?
Let me know, as the more information that you give me, the better chances I have of assisting you!