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Ask Dustin Your Own Question
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13535
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Pop up message to sign into icloud - "Enter the Apple ID

Customer Question

Pop up message to sign into icloud - "Enter the Apple ID password ***** (username). This message keeps popping up every second - like an endless loop, and will not let me cancel. I do not remember my Apple ID password, because I don't use Icloud. Would like to cancel out of this message. Can you help?
JA: When did you last reset your Apple ID or password?
Customer: First set it when I got the ipad a couple years ago - have not used it or reset it since.
JA: Have you installed any updates recently?
Customer: No, have not installed anything recently. We use the ipad only for wi-fi internet and email use (and camera/photos)
JA: What troubleshooting have you tried?
Customer: Have turned the ipad off (for several hours), and also have reset all settings.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I am travelling out of town, and left the ipad charging in the hotel room last night while I was out for a few hours. Came back and unplugged it and this started happening. It also appeared that I had not logged off facebook before plugging in the ipad to charge it.
Submitted: 3 months ago.
Category: Mac
Expert:  Dustin replied 3 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

You need to use computer and reset your apple id password.. Then, enter the new password ***** your ipad.

Lets try the following steps to reset your apple id password, Go to the link below, enter your apple id.

After entering your apple id, either answer your security questions and reset your password. Or , have an email sent to your email address. Then open your email and click the reset link inside that email to reset your password.

Once you have set a new password. Turn your device off, then back on and try to sign in with the apple id and the new password ***** just set.
If you get stuck or run into any issues, let me know!

If you need further assistance, just leave a reply and we will continue.

Thank you,

Dustin S.

Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)