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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipad tellsl me its locked; but I can't get to the mailbox

Customer Question

my ipad tellsl me its locked; but I can't get to the mailbox for***@******.***, and if I try to use security questions it says my birthday is ***** (a genius supposedly corrected my birthday error, but it still gives me an error message.
JA: Just to clarify, how often have you been getting this particular message?
Customer: The message to rerenter my password ***** ***** coming up every few seconds
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: just tried to change password, on the ipad, then on my laptop
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Jay D replied 2 months ago.

Hello, my name is***** will be assisting you today. Please give me a few moments to go over the question and I will then reply to you. Thanks.

Customer: replied 2 months ago.
Expert:  Jay D replied 2 months ago.

I am here to help, what ad are you referring to?

Customer: replied 2 months ago.
no type answer here and quit trying to sell me stuff
Expert:  Jay D replied 2 months ago.

I am sorry but I didn't try and sell you anything

Customer: replied 2 months ago.
your site didanswer my question about the password *****
Expert:  Jay D replied 2 months ago.

my suggestion would be to use a PC or Mac to do a factory reset of the ipad using itunes