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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My print shop keeps putting a black rectangle on the picture

Customer Question

my print shop keeps putting a black rectangle on the picture I imported. How can I get rid of it
JA: What kind of computer do you have?
Customer: Mac OS X Yosemite
JA: Have you installed any updates recently?
Customer: Not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Mac
Expert:  Jason Jones replied 3 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly?

I will be standing by, looking forward to your response.

Thank you,
Jason