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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38195
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I cant get my past word for my applea id, IPHONE 7 PLUS,

Customer Question

i cant get my past word for my applea id
JA: What's the make/model of your device? How old is it?
Customer: IPHONE 7 PLUS
JA: How long has this been going on? What troubleshooting have you tried?
Customer: JUST TODAY
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: MY OLD PHONE IS TRUN OFF BUT I CANT GET MY PAST WORD SO I CAN PUT IT IN MY NEW IPHONE 7 PLUS
Submitted: 3 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Please click on the website below:

http://iforgot.apple.com

, then there, in the first box, enter the email address associated with your Apple ID

, then in the second box, enter the characters as shown on the page

, then click on Continue and follow the instructions there in order to reset your Apple ID account password.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Mac Tech replied 2 months ago.

How is it going?

Do you also have a Windows or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,