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Hi my name is***** me take a look at your original question so I don’t miss any details.
Also, Please ignore any offers for remote assist as those are automated and not sent by me personally and we cannot connect to mobile devices like the ipad anyways. However, I can still help you here by chatting back and fourth.
I am just curious so when you try and play a game like candy crush or solitare, after you touch the game icon what happens next? Does nothing open or it tries to open but then it closes right away? What exactly happens or doesn't happen.