How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I can not play any games on my Apple iPad especially Candy

Customer Question

I can not play any games on my Apple iPad especially Candy Crush or mobility solitaire which I deleted n tried to reinstall with no luck.
JA: How much experience do you have with this particular machine?
Customer: Not much. I just play games n banking. I can still do banking but no games.
JA: Have you installed any updates recently?
Customer: No. Not that I remember. I am 73 yrs young n not expieranced.
JA: What troubleshooting have you tried?
Customer: None. I don't know what to try. I am afraid I will mess something up. All was working fine until I went down the shore the 1st weekend in June n used the Internet at the motel. I lost every thing in my safari n go manually through Google for banking.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not that I know of.
Submitted: 9 days ago.
Category: Mac
Expert:  Jon replied 9 days ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Expert:  Jon replied 9 days ago.

Also, Please ignore any offers for remote assist as those are automated and not sent by me personally and we cannot connect to mobile devices like the ipad anyways. However, I can still help you here by chatting back and fourth.

Expert:  Jon replied 9 days ago.

I am just curious so when you try and play a game like candy crush or solitare, after you touch the game icon what happens next? Does nothing open or it tries to open but then it closes right away? What exactly happens or doesn't happen.

Related Mac Questions