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Hi my name is***** me take a look at your original question so I don’t miss any details.
OK, are you trying to install anything and this java link / .pdf keeps bothering you?
Or maybe you are trying to open something like an app or file that requires Java? What usually triggers this java thing to open?
Do you mind if I connect to your mac so you can show me exactly what is happening?
Yes, that would annoy me as well,
In order to remote assist I just need you to do the following:
1. Click this link -> https://get.teamviewer.com/jonjatech
2. A file will automatically download, when finished downloading, click the file to open
3. Double click the icon inside in order to connect
OK trying to connect now.
are you getting any message on your screen to accept the remote session? Maybe a button for yes or ok or anything like that?
Can you try to open the team viewer file again looks like you may have disconnected?
Are you still there?