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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I've lost all the music on my IPod Classic (120GB). Also

Customer Question

I've lost all the music on my IPod Classic (120GB). Also can't get to the main menu - stuck in the music menu
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: Don't know - how do I find out?
JA: Have you installed any updates recently?
Customer: I have a new Surface Pro 4 that came with Windows 10
JA: What troubleshooting have you tried?
Customer: I tried the IPod troubleshooting link but couldn't really find out anything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: When I sign in to my account all of my music, except for several albums, is also missing
Submitted: 3 months ago.
Category: Mac
Expert:  Justin Johnson replied 3 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 3 months ago.

Do have the music on the Surface Pro?