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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1442
Experience:  BSc H.Dip Apple Certified Professional
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Am trying to download photos from SD card but forgot

Customer Question

Am trying to download photos from SD card but forgot passwords to: 1.login keychain. And 2. User name password
JA: When did you last reset your username and password?
Customer: Over one yr
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Will it rain in Tulsa on Saturday
Submitted: 9 days ago.
Category: Mac
Expert:  Kamil Anwar replied 9 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 9 days ago.
Expert:  Kamil Anwar replied 9 days ago.

Operating system you are running?

Customer: replied 9 days ago.
Mac OS leopard?
Customer: replied 9 days ago.
R u there?
Expert:  David replied 9 days ago.

Hi my name is ***** ***** colleague has opted-out but I can continue with you.

Expert:  David replied 9 days ago.

So you can't login to your Mac?

You can see the login screen, but not login to any account, is that right?

Customer: replied 6 days ago.
I can log into my apps and internet use is ok. I need to find or reset "user password", and login keychain. I don't use keychain but that is required on one step of this process.
Customer: replied 6 days ago.
I can see the photos on the sd card while trying to find a way around.
Expert:  David replied 5 days ago.
You can reset the login keychain in a few different ways and should try first using Keychain Access app.
Open /Applications/Utilities/Keychain Access.app
From the Keychain Access menu, choose Preferences.
Click General, then click Reset My Default Keychain.
If it asks for your login password ***** the last one you remember.
If you can't reset the Keychain password ***** of the login password ***** me know.
Customer: replied 3 days ago.
went to App Store and could not find Keychain Access app
Customer: replied 3 days ago.
what is my charge from you all up to this point 7/20
Expert:  David replied 3 days ago.

Any money you have paid is 100% refunded if you are not satisfied. You can find the information on getting a refund here:

ww2.justanswer.com/help/how-can-i-request-refund-0

Expert:  David replied 3 days ago.

Keychain Access is in Utilities. Click the Finder, then click Go -> Utilities at the top.

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