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May i connect with you remotely to troubleshoot the issue directly? Thanks
Operating system you are running?
Hi my name is ***** ***** colleague has opted-out but I can continue with you.
So you can't login to your Mac?
You can see the login screen, but not login to any account, is that right?
Any money you have paid is 100% refunded if you are not satisfied. You can find the information on getting a refund here:
Keychain Access is in Utilities. Click the Finder, then click Go -> Utilities at the top.