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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Can not open my iTunes that is on my computer? the same

Customer Question

can not open my iTunes that is on my computer ?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: the same machine that I use previously it used to open, but not lately. The app iTunes still exist on my machine but doesn't open when click on it. I am trying to backup my iPhone.
JA: Have you installed any updates recently?
Customer: the soft ware is windows 10 installed on Dell laptop
JA: What troubleshooting have you tried?
Customer: when I try to update it tells that my ITunes at up-to-date. Did not try trouble shooting
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thanks
Submitted: 3 months ago.
Category: Mac
Expert:  Mr.Med replied 3 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

I'm sorry about the issue, Please try to uninstall iTunes then to reinstall it :

Click on Start > Settings > System > Apps & features. Find iTunes and uninstall it, Restart your computer then reinstall iTunes from :

Let me know the results

Thank you

Expert:  Mr.Med replied 3 months ago.

Has everything worked out, Do you still need help please?