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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My wife got a new iPhone and now her phone number is on my

Customer Question

My wife got a new iPhone and now her phone number is ***** my iPad
JA: What Operating System (OS) are you running on your iPhone?
Customer: The most recent
JA: When did you purchase your iPhone? What troubleshooting have you tried?
Customer: Purchased yesterday. I can't get her phone number off my ipad
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Mac
Expert:  Justin Johnson replied 3 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 3 months ago.

I am going to start out with that is super weird. Who is your service provider?

Customer: replied 3 months ago.
Yahoo
Expert:  Justin Johnson replied 3 months ago.

For your phones, Verizon, AT&T, etc?

Customer: replied 3 months ago.
AT&T
Customer: replied 3 months ago.
Hello
Customer: replied 3 months ago.
Are we finished?
Customer: replied 3 months ago.
WTF IS GOING ON?
Expert:  Justin Johnson replied 3 months ago.

Woah. I am here.

Expert:  Justin Johnson replied 3 months ago.

My computer kernel panicked. Hold on.

Expert:  Justin Johnson replied 3 months ago.

Does your Wife's phone make phone calls and have data?

Customer: replied 3 months ago.
Expert:  Justin Johnson replied 3 months ago.

Then her number is ***** on her iPad. She may be logged into iCloud and receiving messages on both devices, but the number is ***** on both devices. It is not a possibility. I can help you sign out of messages.

Customer: replied 3 months ago.
her iPad has no phone number under "messages" send and receive. Only email addresses are listed in that block
Customer: replied 3 months ago.
How do I add phone numbers to messages?
Expert:  Justin Johnson replied 3 months ago.

Sign into your iCloud account so the can be linked to your address book.

Customer: replied 3 months ago.
Sign into iCloud on which device?. There are 4 Her iPad/iPhone and mine
Expert:  Justin Johnson replied 3 months ago.

Whichever devices you want the contacts to be on.

Customer: replied 3 months ago.
I signed my iPad into iCloud under messages>send and receive but her phone number still appears as "you can be reached by message at".
Customer: replied 3 months ago.
I am receiving your responses on my phone iMessage and on my iPad via email
Expert:  Justin Johnson replied 3 months ago.

Cool. Now you need to have your contacts on the devices, right?

Customer: replied 3 months ago.
Everything worked fine with her old iPhone. It must be the way her new phone is set up
Customer: replied 3 months ago.
But my iPad still has her phone number as a contact for me. I will never receive a message to my phone number but I will receive all the ones sent to her iPhone
Expert:  Justin Johnson replied 3 months ago.

Then you need to sign out of messages on your iPad.

Customer: replied 3 months ago.
I just want my phone # on my ip
Customer: replied 3 months ago.
You mean turn messages off? I don't understand sign out of messages
Customer: replied 3 months ago.
I turned iMessage off. Yes/no? Then how do I receive messages?
Customer: replied 3 months ago.
I think it's something to do with her new I phone. Everything was fine before that came along
Expert:  Justin Johnson replied 3 months ago.

In settings you can sign out of messages. Have you done this?

Customer: replied 3 months ago.
Neither of us can receive messages on our iPad. Hers doesn't have ant phone number and mine has her phone numbe
Customer: replied 3 months ago.
I turned off iMessage on my iPad
Expert:  Justin Johnson replied 3 months ago.

Do you have separate iCloud accounts?

Customer: replied 3 months ago.
IOS used to be very intuitive. It's getting as bad as Microsoft
Customer: replied 3 months ago.
Isn't there a process whereby a phone number can be added to an iPad?
Customer: replied 3 months ago.
That was a waste of money
Expert:  Josh replied 3 months ago.

Hi,

Do you still need help with your issue?

Customer: replied 3 months ago.
I already requested a refund. I cannot accept your help
Expert:  Josh replied 3 months ago.

Okay, thank you.